Terms and Conditions

Version 2.0 – Last updated: July 2026

Welcome to Donbet. These Terms and Conditions govern your access to and use of our platform, including the casino, sportsbook, live dealer games, esports betting, mini games, virtual sports, jackpots, promotions and any related services. By creating an account, depositing funds or otherwise using our website, you confirm that you have read, understood and agreed to be bound by these Terms. If you do not accept any part of these Terms, you must not use our services.

1. General Provisions

1.1 By accessing or using the website, you agree to comply with these Terms and Conditions, our Privacy Policy, Cookie Policy, KYC/AML Policy, Refund Policy, Sportsbook Rules, individual bonus terms and the rules of each game or betting market.

1.2 Where there is any conflict between these Terms and the specific conditions attached to a promotion, bonus or campaign, the specific conditions shall prevail.

1.3 These Terms are published in English, which is the authoritative version and the operating language of the platform. Any translations are provided solely for convenience and carry no legal weight in the event of a discrepancy.

1.4 We reserve the right to amend these Terms at any time. Changes take effect on the date stated in the updated document. Your continued use of the platform after any amendment constitutes acceptance of the revised Terms.

1.5 Throughout these Terms, "we", "us", "our" and "the Company" refer to GTW B.V., registered in Curaçao under Company Number 165433 at Zuikertuintjeweg Z/N, which operates the platform; "you", "your", "player" and "customer" refer to any individual who accepts these Terms. Payment processing is carried out by our payment agent CYGTW LTD, registered in Limassol, Cyprus under number HE 462903, and statement descriptors may therefore differ from the trading name of the website. All amounts stated below are in pounds sterling; where your account is held in euros, US dollars or a cryptocurrency, the equivalent value at the prevailing rate applies.

2. Eligibility and Age Restrictions

2.1 You may only use our services if you are at least 18 years of age and have reached the legal gambling age in your jurisdiction. By accepting these Terms, you confirm that you meet this requirement. Where an account holder is found to be under age, the account is closed, all wagers are void, all winnings are forfeited and deposited funds are returned.

2.2 It is your sole responsibility to determine whether online gambling is lawful in your country or region. By using the platform, you represent that your participation does not violate any applicable law.

2.3 The platform operates under licence OGL/2024/250/0115, issued by the Curaçao Gaming Authority (CGA) on 1 July 2024, with IGA Group acting as trust service representative for the licence holder. We do not hold a licence issued by the UK Gambling Commission. Gambling in the United Kingdom is regulated under the Gambling Act 2005, and protections reserved for UKGC licensees – including the national GAMSTOP self-exclusion scheme and UKGC complaint escalation routes – are not available in respect of this platform. Players should be aware of these regulatory implications before participating.

2.4 Residents of certain restricted territories may not register or deposit. A full list of restricted jurisdictions is published on the website and may be updated without prior notice. Using a VPN, proxy or any other means to disguise your location in order to bypass a territorial restriction is a material breach of these Terms.

3. Your Account

3.1 To access the full range of features, you must open a personal account. Registration requires an email address under your control, a username and a password of at least eight characters containing at least one uppercase letter and one alphanumeric character. The username is permanent and cannot be changed once set.

3.2 Your account must be registered in your real name. Only one account per person, household or residential address, telephone number, email address, payment instrument and IP address is permitted. Duplicate accounts will be closed without compensation, and any associated winnings will be voided.

3.3 You are responsible for keeping your login credentials secure. We accept no liability for losses arising from unauthorised access to your account where valid credentials were used.

3.4 Selling, transferring or acquiring player accounts is strictly prohibited.

3.5 You must keep your personal details up to date and notify us promptly of any changes.

3.6 You may request account closure at any time through live chat or by contacting [SUPPORT_EMAIL], provided there is no pending withdrawal. Any verified real-money balance is returned to you.

3.7 Self-exclusion: you may contact live chat or email [SUPPORT_EMAIL] to close your account under our responsible-gambling procedures. It is your responsibility to inform us of any additional accounts you may hold with us and to refrain from opening new ones. An exclusion cannot be lifted early, and any account opened in breach of an active exclusion may be closed with winnings voided.

3.8 We reserve the right to refuse the opening of any account or to close an existing account at our discretion, without prior notice or explanation. Where closure is unconnected with a breach of these Terms, your verified real-money balance is returned.

4. Player Representations

By opening an account, you represent and warrant that:

• You are acting on your own behalf and not on behalf of any third party.
• You are a legally competent individual and are not subject to any court order that restricts your ability to enter into agreements.
• You do not have a gambling addiction and are not using the website while under the influence of alcohol, drugs or any other impairing substance.
• All information you have provided is accurate, complete and current.
• You understand and accept the risk of financial loss inherent in gambling.
• You are not using funds that were obtained unlawfully.
• The payment method or wallet you use is registered in your own name and has not been stolen or misappropriated.
• You have not previously registered another account or received funds through an account belonging to another person.
• You are not located in a restricted territory and are not concealing your location by any technical means.
• You are not a participant in, or in possession of inside information relating to, any sporting event on which you place a bet.

5. Deposits, Withdrawals and Verification

5.1 The minimum deposit is £20 by bank transfer, debit card or e-wallet, and £50 or equivalent by cryptocurrency. Eight cryptocurrencies are accepted – Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Ripple, Dash, Monero and Stellar. Credit cards are not accepted for gambling deposits, as their use for gambling has been prohibited in the United Kingdom since 14 April 2020. Maximum deposit and withdrawal limits are set by us and may vary depending on payment method, region and your account status. The payment instrument or wallet used must belong to you; third-party payments are rejected, and where one is identified after crediting we may void the related wagers and return the funds to source.

5.2 Withdrawals are processed, where possible, via the same payment method used for the most recent deposit. Estimated processing times after KYC completion: within hours for cryptocurrency; up to 24 hours for e-wallets; 1–5 business days for bank transfers. Minimum and maximum payout values also depend on your rank in the loyalty programme, with players at Boss (rank 6) and above receiving higher limits and priority processing. Blockchain confirmation speeds and bank clearing cycles are outside our control.

5.3 Know Your Customer (KYC) verification is mandatory before your first withdrawal, whether you deposit in fiat currency or cryptocurrency. Verification begins under "My Account" → "Personal Information", where you supply your first name, surname, date of birth, mobile number, country, city and address. We may request any of the following:

• A valid government-issued photo ID (passport, national identity card or driving licence).
• Proof of address dated within the last three months (bank statement, utility bill or tenancy agreement).
• Proof of ownership of the payment method or wallet used.
• Evidence of the source of funds, particularly for larger amounts.

5.4 Documents are reviewed by our compliance team and processing times vary with volume. We may repeat verification at any point during the life of the account and may suspend withdrawals until it is complete. Where the details on your documents do not match those on your account, the account may be suspended pending investigation. A minimum turnover requirement of [TURNOVER_REQUIREMENT] applies before a withdrawal can be processed; where the deposited funds have not been wagered to that level, we may deduct a processing fee of [PROCESSING_FEE]. A withdrawal cannot be requested while a bonus with outstanding wagering is attached to your balance – doing so is treated as cancellation of that bonus under clause 6.5.

5.5 Dormant accounts: if you do not log in for [DORMANCY_PERIOD] consecutive days, your account will be deemed inactive. From that point, we may charge a monthly administration fee of [DORMANCY_FEE] until the balance reaches zero. We will notify you at your registered email address before any such fee is applied.

5.6 Refunds: deposited funds are generally non-refundable. In exceptional circumstances – such as a verified technical error – you may contact customer support within 24 hours, and the outcome is governed by our Refund Policy. We will respond within [REFUND_RESPONSE_DAYS] business days.

5.7 We operate an AML/KYC framework aligned with EU Anti-Money Laundering Directive 2015/849, comprising client identification, Politically Exposed Person (PEP) screening, risk-based due diligence and checks against applicable sanctions lists. Records are retained electronically for a minimum of ten years, and a designated Compliance Officer oversees enforcement, staff training and coordination with the relevant authorities where required by law.

5.8 Transferring funds between player accounts is strictly prohibited.

6. Bonuses and Promotions

6.1 All bonuses are intended for entertainment purposes. Any abuse of bonus offers will result in forfeiture of the bonus and any related winnings, and we reserve the right to revoke a bonus and exclude the account from future promotions where abuse is established on reasonable grounds.

6.2 No promotional code is required, but activation is manual: after a qualifying deposit you must open the "Bonus" page and activate the offer before placing your first stake or spin. A bonus that is not activated before play does not apply retrospectively. Only one welcome offer may be claimed per first deposit, and bonuses cannot be combined with each other or with any other active promotion. No no-deposit bonus is currently offered.

6.3 Wagering requirements must be completed within 30 days of activation. Failure to do so will result in the bonus and any associated winnings being removed. The four welcome offers are: casino, 150% up to £750 plus 50 free spins at 30× the deposit, bonus and free-spin winnings combined; sport, 120% up to £600 at 10× the deposit and bonus; mini games, 100% up to £600 at 30× the deposit and bonus; and crypto, 170% up to £1,000 plus 100 free spins at 30× the deposit, bonus and free-spin winnings combined. The crypto offer is available only to accounts that have never deposited by any method.

6.4 The maximum stake while an active wagering requirement is in place is £5 per spin on casino and crypto bonuses and £10 per round on the mini games bonus. Stakes above the applicable cap are excluded from wagering progress and any winnings they generate are forfeited. Repeatedly exceeding the cap may be treated as bonus abuse.

6.5 While a bonus is active, your real-money funds and bonus funds form a single combined balance and are not tracked separately. If you cancel an active bonus, the bonus amount, the winnings generated during the bonus period and the total stakes placed are deducted from that balance.

6.6 Bonus funds cannot be withdrawn as cash. Only amounts remaining above a completed wagering requirement may be cashed out, subject to any cap stated in the offer terms. Loyalty cashback of 10% up to £500, available on request through live chat or [SUPPORT_EMAIL] where cumulative deposits net of withdrawals exceed £100, carries 45× wagering, a maximum participating stake of £20, a withdrawal cap of five times the bonus amount and a validity of 15 days; your balance must be below £1 and all sport tickets settled at the moment of the request.

6.7 Contribution to wagering is limited by product. On the casino and crypto offers, only casino slots contribute and live dealer tables contribute nothing. On the mini games offer, dice, Plinko, Limbo, blackjack and roulette are excluded from both eligibility and contribution, and stakes must carry minimum odds of 1.3. On the sport offer, each qualifying stake must be an accumulator of at least two events priced at minimum odds of 1.4 per selection; baseball, tennis, handicap and draw-no-bet markets do not contribute, and outright markets, including horse and greyhound racing, are excluded.

6.8 The following strategies are considered abuse and are strictly prohibited: low-risk roulette coverage (more than 24 of 37 numbers), hedging across outcomes, two-tier betting, coordinated play across multiple accounts, deliberate stalling of bonus rounds, and any pattern of play designed to convert bonus credit into a guaranteed return. The same applies to artificial accumulation of loyalty points or Doncoins, which results in removal from the loyalty programme and reversal of the rewards obtained.

7. Placing Bets and Gambling

7.1 It is your responsibility to verify all bet details before confirming a wager. Once placed, a bet cannot be cancelled. We may void a wager accepted in error, including one accepted at an obviously incorrect price, after a market should have been suspended, above a stated stake limit, or on a market unavailable in your territory.

7.2 Game outcomes are determined by a Random Number Generator (RNG), and each game provider holds its own fairness certification from an independent testing agency. In the event of a discrepancy between the on-screen display and the game-server data, the server record shall prevail. Sportsbook wagers are additionally governed by the Sportsbook Rules published on the website, which cover settlement, void events, postponements, pricing errors, maximum payouts and cash-out; where cash-out is offered, availability depends on live market conditions and is not guaranteed.

7.3 We are not liable for any losses or damages arising from your gambling activity. A round interrupted by a connection failure or server fault is resolved according to the game provider's rules, with stakes on an unresolved round returned or the round restored from its last saved state.

7.4 In the event of a dispute regarding a bet or its outcome, our decision is final and binding, without prejudice to your right to escalate under section 10.

8. Fraud, Illegal Activity and Misuse

8.1 The platform may be used for personal entertainment only. The following activities are strictly prohibited:

• Commercial use or use on behalf of a third party.
• Using a payment method or wallet that does not belong to you.
• Manipulating software, exploiting bugs, cheating or taking advantage of errors.
• Colluding with other players to gain an unfair advantage.
• Money laundering, terrorist financing, sanctions evasion or any other criminal activity.
• Threatening, intimidating or abusing other customers or staff.
• Attempting to attack the website or circumvent security or geolocation systems.
• Reverse-engineering, copying or scraping any part of the platform software.
• Submitting false identity documents or false account details.

8.2 Where fraud or a breach of these Terms is suspected on reasonable grounds, we may at our sole discretion:

• Immediately suspend your account and freeze withdrawals while we investigate.
• Request further verification documents before any funds are released.
• Permanently close your account.
• Void the affected wagers and confiscate winnings derived from the breach.
• Cancel any outstanding bonus balance.
• Report the matter to the Curaçao Gaming Authority, financial-crime authorities or law enforcement.

9. Limitation of Liability

9.1 We shall not be liable for any loss, damage or expense arising from:

• Incorrect information entered by you, including an incorrect wallet address.
• Fraudulent or deceptive conduct on your part.
• Our decision to decline a deposit or close your account.
• Delays resulting from identity-verification or AML review procedures.
• Unauthorised use of your account following a valid login.
• Technical failures, viruses, blockchain congestion, internet-service-provider issues or system outages.
• Actions taken by governmental or regulatory authorities, or events of force majeure.
• Typographical errors, omissions or software bugs.
• Fluctuation in the value of a cryptocurrency between deposit and withdrawal.
• Any breach of these Terms by you.

10. Complaints Procedure

10.1 If you have a complaint, please contact us through live chat, available at any hour from the "Contact" button, or by writing to [SUPPORT_EMAIL]. If the initial response does not resolve the issue, you may submit a formal complaint to [COMPLAINTS_EMAIL]. No telephone support line is operated.

10.2 Your complaint should include:

• Your account username.
• Your full name as registered on the account.
• An email sent from the address linked to your account.
• A subject line containing the word "COMPLAINT" followed by a brief description.
• A detailed explanation including relevant dates, times and transaction references.

10.3 We will provide you with the outcome of your complaint within [COMPLAINT_RESPONSE_DAYS] days of receiving all necessary information. Where the internal procedure does not settle the matter, it may be escalated in accordance with our Dispute Resolution policy, which sets out the route to the Curaçao Gaming Authority as licensing regulator. As we hold no UK Gambling Commission licence, UKGC complaint routes and UK alternative dispute resolution schemes are not available in respect of this platform.

11. Responsible Gambling

11.1 We are committed to promoting responsible gambling and provide tools accessible from your account settings at any time: deposit limits set daily, weekly or monthly, where a reduction takes effect immediately and an increase is subject to a cooling-off delay; loss limits; session time limits with reality checks; cool-off periods of 24 hours, one week or one month during which no deposit or bet is accepted; and self-exclusion arranged through support. An active cool-off or self-exclusion cannot be lifted early.

11.2 If you are based in the United Kingdom, the following organisations offer free, confidential support:

• GamCare – gamcare.org.uk – National Gambling Helpline 0808 8020 133, free, 24 hours
• BeGambleAware – begambleaware.org – independent advice and treatment referral
• Gordon Moody – gordonmoody.org.uk – residential treatment for severe gambling harm
• Gambling Therapy – gamblingtherapy.org – online support worldwide

11.3 As stated in clause 2.3, we are not a UKGC licensee, so registration with GAMSTOP does not block access to this platform; if you rely on GAMSTOP, please also apply our own self-exclusion. If you believe your gambling is becoming a problem, contact live chat or email [SUPPORT_EMAIL] immediately so that we can apply protective measures to your account.

12. Intellectual Property

12.1 All content on the website – including logos, software, graphics, text, design elements and game mechanics – is the property of the operator or the respective game providers and is protected by copyright and trademark law.

12.2 You are granted a personal, non-transferable, non-exclusive licence to use the website for entertainment purposes. Any other use without written permission is prohibited. No dedicated mobile application is published by us; the platform is delivered through a responsive HTML5 website, and any application in an app store claiming to be ours is unauthorised.

13. Governing Law and Disputes

13.1 These Terms are governed by the laws of Curaçao, without prejudice to mandatory consumer-protection rules in your country of residence. If any provision is held unenforceable, the remaining provisions continue in force.

13.2 Disputes shall first be addressed through our internal complaints procedure. If a resolution cannot be reached, the matter may be referred to the competent court of Curaçao or to another court having jurisdiction under mandatory rules applicable to you. Together with the policies listed in clause 1.1, these Terms form the entire agreement between you and Donbet in respect of your use of the platform.